Medix Privacy Policy

As operators of Medix, we are well aware of the importance of personal information to you. We will protect your personal information and privacy security in accordance with laws and regulations. We have formulated this privacy policy and specifically remind you to carefully read and understand it before using Medix and related services, in order to make appropriate choices.

outline

We use this privacy policy to help you understand the basic services provided in Medix and related services, as well as the data necessary to ensure the normal operation of these services. At the same time, we will introduce to you through policies how we handle personal information in different scenarios. When you activate or use Medix, we process relevant information to implement the features or services you choose to use, or to comply with legal and regulatory requirements. Except for the information required to implement the basic functions and services of Medix, and the information required by laws and regulations, you may refuse us to process other information, but this may result in us being unable to provide corresponding functions and services. We will explain the relevant situation item by item in the privacy policy, and the important clauses regarding your personal information rights have been highlighted in bold. Please pay special attention.

The following text will help you understand in detail how we collect, use, store, transmit, disclose, and protect personal information; Help you understand the ways to query, correct, supplement, delete, copy, and transfer personal information. Important information regarding your personal information rights has been highlighted in bold, please pay special attention.

1. How do we collect and use personal information

2. Partners involved in the use of data, as well as the transfer and disclosure of personal information

3. Manage your personal information

4. How do we protect the security of personal information

5. How do we store personal information

How do we protect minors

7. Consultation and Revision of Privacy Policy

8. Contact Us

How do we collect and use personal information

1.1 Account Services

1.1.1 Registration and Login

When you register, log in to Medix, and use related services, you must obtain your consent before you can log in and use the software normally. We collect this information to assist you in completing the registration process. You can refuse us to process other information, but this may result in us being unable to provide corresponding functions and services.

1.1.2 Medix Unified Account

You can easily log in and use Medix associated versions with your Medix account to access the corresponding version of services or features. In order to provide a consistent service experience in all related versions of Medix, we use SDK or related technologies to synchronize accounts and content in Medix and related versions, which may include shared account information such as nickname, avatar, region, gender, etc. that you have set as public.

1.2 Content browsing and searching

During your browsing of Medix content, we will record your usage. If you have not logged into your account, we will record your clicks, browsing, sharing, and feedback information through the identifier information corresponding to your device. If you have logged into your account, we will record your clicks, browsing, bookmarking, feedback, etc. through your Medix account.

When you use search, we collect and analyze your search commands and search log records. At the same time, in order to show you search results with higher relevance, we will automatically sort the search results based on factors such as content relevance and timeliness.

1.3 Operation and Safe Operation

We are committed to providing you with safe and trustworthy products and usage environments, and providing high-quality and reliable services and information is our core goal. In order to maintain the normal and stable operation of related products or services, protect the safety and legitimate interests of you or other users or the public, we will collect the following necessary information:

(1) In order to ensure the safe operation, quality and efficiency of software and services, during your use of Medix, we will collect your hardware model, operating system version number, device identifier, operator unified anonymous identifier, IP address, WLAN access point (such as SSID, BSSID), Bluetooth, base station, software version number, network access method/type/status, network quality data, operation/usage/service logs, device sensor data (such as accelerometer, linear accelerometer, gravity sensor, gyroscope sensor) and other data.

(2) In order to prevent malicious programs, ensure operational quality and efficiency, during your use of Medix, we will collect information on the installed application list, software list or running process information, overall operation, usage and frequency of the application, application crashes, overall installation and usage, performance data, and application sources; Among them, in order to prevent your personal information from being illegally obtained, more accurately prevent fraud, and protect account and fund security, we will only access the relevant information of third-party apps that are not operated by us in the aforementioned information when user behavior triggers risk control conditions (such as multiple incorrect password inputs, abnormal login, abnormal payment amount/behavior/object, abnormal withdrawal behavior, or other situations where the account is at risk), except for other scenarios disclosed in this privacy policy.

(3) We may collect account information, device information (including hardware model, operating system version, device identifier, device sensor information), service log information generated during your use of Medix, and use the above information as well as information authorized by you or lawfully provided to us by our affiliates and partners to determine account security, transaction security, conduct identity verification, identify illegal and irregular situations, detect and prevent security incidents, and take necessary recording, analysis, and disposal measures in accordance with the law.

1.4 Use of Cookies and Similar Technologies

Cookie and Device Information Identification (OAID, GAID, iOS such as IDFV IDFA； Different identifiers differ in terms of validity, whether they can be reset by users, and access methods), device sensor information), and other similar technologies are commonly used in the Internet. When you use Medix and related services, we may use relevant technologies to send one or more cookies or anonymous identifiers to your device to collect and identify information about your access to and use of this product. We promise not to use cookies for any purposes other than those described in this privacy policy. We use cookies and similar technologies mainly to achieve the following functions or services:

Ensuring the secure and efficient operation of products and services: We may set authentication and security cookies or anonymous identifiers to confirm whether you have safely logged into the service or encountered theft, fraud, and other illegal activities. These technologies will also help us improve service efficiency, enhance login and response speed.

Help you achieve a more relaxed access experience: Using this type of technology can help you eliminate the steps and processes of repeatedly filling in personal information and entering search content (e.g. record search, form filling).

To recommend, display, and push content or accounts that may interest you: We may use such technologies to understand your preferences and usage habits, conduct data analysis to improve product services, recommend information or features that users are interested in, and optimize your choices of advertisements or content.

On Medix's sharing page, we may use cookies to record browsing activity, in order to recommend information to you and troubleshoot abnormal situations such as crashes and delays, as well as explore better service options.

Cookie Clearing: If you use Medix web version, most browsers provide users with the function to clear browser cache data. You can operate to clear cookie data in the browser settings, but after clearing, you may not be able to use the functions or services provided by us that rely on cookies.

1.5 Changes in Service Content

Please be aware that as our business develops, there may be adjustments to the products or services provided by Medix. If the purpose, method, and scope of processing personal information for the adjusted products or services change, we will inform you again and obtain your consent in accordance with relevant laws and regulations.

1.6 Legal Exemption from Consent to Processing Personal Information

Please understand that in the following situations, according to laws and regulations, we do not need to obtain your authorization or consent to process your personal information.

a) Necessary to enter into or perform a contract based on your request;

b) Necessary for fulfilling statutory duties or obligations, such as those directly related to national security, defense security, criminal investigation, prosecution, trial, and enforcement of judgments;

c) Necessary to respond to sudden public health emergencies or to protect the life, health, and property safety of natural persons in emergency situations;

d) To carry out news reporting, public opinion supervision and other activities for the public interest, and to process personal information within a reasonable range;

e) Process your self disclosed personal information within a reasonable range, or other legally disclosed personal information (such as legally disclosed personal information through legitimate news reports, government information disclosure, and other channels);

f) Other circumstances stipulated by laws and regulations.

Special note: According to legal regulations, if information cannot be identified to a specific individual alone or in combination with other information, it does not belong to personal information. When your information can identify you individually or in combination with other information, or when we combine data that has not been linked to any specific individual with your personal information, we will treat it as your personal information and process and protect it in accordance with this privacy policy.

2. Partners involved in the use of data, as well as the transfer and disclosure of personal information

2.1 Partners involved in the use of data

2.1.1 Basic Principles

During our cooperation with our partners, we will adhere to the following principles:

a) Principle of legality: Those involved in data processing activities shall comply with the principle of legality.

b) Principle of legitimacy and minimum necessity: Data use must have a legitimate purpose and should be limited to what is necessary to achieve the purpose.

c) Principle of safety and prudence: We will carefully evaluate the purpose of data usage by our partners, conduct a comprehensive assessment of their security capabilities, and require them to comply with the cooperation legal agreement. We will conduct strict security monitoring on the software development kits (SDKs) and application programming interfaces (APIs) used by our partners to obtain information, in order to protect data security.

2.1.2 Commissioned Processing

For the scenario of entrusting the processing of personal information, we will sign relevant processing agreements with the entrusted partner in accordance with legal provisions, and supervise their personal information use activities.

2.1.3 Joint processing

For the scenario of jointly processing personal information, we will sign relevant agreements with our partners in accordance with legal provisions and agree on their respective rights and obligations, ensuring compliance with legal provisions and protection of data security in the process of using relevant personal information.

2.1.4 Scope of Partners

If the specific functions and scenarios involve services provided by our affiliates or third parties, the scope of cooperation includes our affiliates and third parties.

2.2 Scenarios for Cooperation

2.2.1 Implement functions or services within Medix

When you use the features provided by our partners in Medix, or the services jointly provided by software service providers, smart device providers, system service providers, and us, we may use information necessary for achieving business purposes, including but not limited to the following features or services:

a) Message notification: In order to adapt the message push function to the terminal model you are using, terminal device manufacturers (Huawei, Xiaomi, OPPO, VIVO, etc.) may use SDK and other technologies to use your phone model, version, and related device information (including hardware model, operating system version, device identifier, device sensor information).

b) Login and binding other third-party accounts: When you use your Medix account to log in to other third-party products or services, or bind your Medix account with other third-party accounts, with your consent, the above-mentioned third-party products or services will use your nickname, avatar, and other information authorized by you.

c) Customer Service: In order to promptly handle your complaints, suggestions, and other appeals, the customer service provider needs to use your account and related information to understand, process, and respond to your needs in a timely manner. If necessary, it may also be necessary to use your mobile phone number or other communication methods to contact you.

2.2.2 Implementation of Security and Statistical Analysis

a) Ensuring Security of Use: We attach great importance to the security of our products, services, and accounts. To ensure the safety of your and other users' accounts and property, and to protect your and our legitimate rights and interests from illegal infringement, our partners may use necessary equipment, accounts, and log information. To ensure the security of user accounts, when we identify that the mobile phone number you use to register or log in to your account poses a risk of secondary account manipulation, we will provide your mobile phone number and account registration/login time to the communication operator for secondary account verification to ensure the security of your account.

b) Analyzing product situation: In order to analyze the stability of Medix's products and services, partners providing analysis services may need to use information such as service situation (crash, crash records), device identification information, and overall application installation and usage.

c) Academic research: In order to enhance research capabilities in related fields and promote technological development, we may use de identified or anonymized data with cooperating research institutes, universities, and other institutions, while ensuring data security and legitimate purposes.

2.3 Change of operating entity

As our business continues to develop, we may engage in mergers, acquisitions, and asset transfers, which may result in the transfer of your personal information. When the aforementioned changes occur, we will require the recipient to protect your personal information in accordance with laws, regulations, and security standards not lower than those stated in this privacy policy. If the recipient changes the original processing purpose or method, we will require the recipient to obtain your authorization and consent again.

2.4 Stop operation

If we cease to operate our products or services, we will promptly stop collecting your personal information. We will notify you one by one or send you a notice in the form of an announcement to stop operating, and delete or anonymize the personal information we hold related to the discontinued products or services.

2.5 Public disclosure

We will not proactively disclose information that you have not disclosed on your own, unless we comply with national laws and regulations or obtain your consent.

2.6 Exemption from obtaining your authorization and consent in accordance with the law

Please understand that in the following situations, according to laws, regulations, and national standards, the use of your personal information by our partners, or our transfer or disclosure, does not require your authorization and consent:

a) Necessary to enter into or perform a contract based on your request;

c) Necessary to respond to sudden public health emergencies or to protect the life, health, and property safety of natural persons in emergency situations;

d) To carry out news reporting, public opinion supervision and other activities for the public interest, and to process personal information within a reasonable range;

f) Other circumstances stipulated by laws and regulations.

3. Manage your personal information

We attach great importance to your management of personal information and make every effort to protect your rights to access, copy, correct, supplement, delete, revoke consent authorization, cancel account, file complaints and reports on your personal information, so that you have the ability to understand and protect the security of your personal information.

But please understand that specific business functions and services will require your information to be completed. When you withdraw your consent or authorization, we will no longer be able to provide you with corresponding functions and services, nor will we process your corresponding personal information. But your decision to withdraw consent or authorization will not affect the personal information processing we have previously carried out based on your authorization.

3.1 Accessing, correcting, supplementing, and deleting your personal information

In [Me] - [≡], you can search for your account information, basic information, live streaming updates, wallet and transaction records, social and relationship information, device information (including hardware model, operating system version, device identifier, app information, etc.). (The search path in Medix and related versions may vary, subject to actual circumstances).

For security and identity recognition reasons, you may not be able to independently modify certain initial registration information submitted during registration (such as information after real name authentication); If you really need to modify this type of information, please send it via email（ emarthceledocresdy@gmail.com ）Contact us, we will review the issues as soon as possible and have a dedicated person follow up and handle them.

3.2 Account Cancellation

Before you cancel your account, we will verify the personal identity, security status, and device information (including hardware model, operating system version, device identifier, etc.) that you have authorized to us. You acknowledge and understand that the act of canceling your account is irreversible. After you cancel your account, we will delete relevant information about you. If it is technically difficult to delete personal information, we will anonymize it or stop processing other than storage and necessary security protection measures, except as otherwise provided by laws and regulations.

3.5 Personal Information Protection of the Deceased

We will continue to ensure the security of our user information. If a Medix user unfortunately passes away, their close relatives (hereinafter referred to as "close relatives of the deceased") can enter the user feedback interface through "Me" - "≡" - "My Customer Service" in the Medix mobile client to contact us for their legitimate and legitimate interests.

The un cancelled account of the deceased will become a commemorative account. In order to fully protect the personal information rights of the deceased, the close relatives of the deceased who apply to exercise such rights need to submit the deceased's identity certificate, death certificate, as well as the identity certificate of the deceased's close relatives themselves, proof of family relationship with the deceased and other supporting documents according to Medix's relevant procedures. After completing the identity verification procedures, they can exercise the right to freeze, delete and other related personal information of the deceased, except for those who had other arrangements before their death.

How do we protect the security of personal information

We attach great importance to the security of your personal information and will strive to take reasonable security measures to protect your personal information, ensure that our personal information processing activities comply with the requirements of laws, administrative regulations, or other applicable systems, and prevent unauthorized access, as well as personal information leakage, tampering, and loss.

4.1 Safety Technical Measures

We will use encryption, de identification technology, anonymization, and other reasonable and feasible means that are not lower than the industry's usual level to protect your personal information, and use security protection mechanisms to prevent your personal information from being maliciously attacked.

4.2 Management System

We will establish a dedicated security department, security management system, and data security process to ensure the security of your personal information. We adopt strict data usage and access regulations to ensure that only authorized personnel can access your personal information. We will regularly provide security education and training to personnel, and conduct security audits on data and technology in a timely manner.

We will develop and organize the implementation of emergency plans for personal information security incidents, and immediately activate emergency plans in the event of personal information security incidents, striving to control the impact of these security incidents and prevent adverse consequences from escalating. Once a personal information security incident (leakage, tampering, loss) occurs or may occur, we will promptly inform you of the following situations in accordance with the requirements of laws and regulations: the types, reasons, and potential hazards of the personal information that has been or may be leaked, tampered with, or lost, the remedial measures we have taken, the measures you can take to mitigate the hazards, and the contact information for us.

We will promptly inform you of the relevant situation of the event through push notifications, emails, letters, text messages, and other related forms. If it is difficult to inform you one by one, we will adopt a reasonable and effective way to publish announcements.

At the same time, we will also report the handling of personal information security incidents in accordance with the requirements of relevant regulatory authorities.

How do we store personal information

5.1 Storage location

We will not transmit the above information overseas in accordance with laws and regulations. If we do so, we will comply with relevant national regulations or seek your consent.

5.2 Storage period

a) We will only retain your personal information for the period necessary to provide you with Medix products or services.

b) If you cancel your account, voluntarily delete personal information, or if the information exceeds the necessary retention period, we will delete or anonymize your personal information, except for the following situations:

Comply with the requirements of relevant laws and regulations on information retention (for example, the Electronic Commerce Law stipulates that the retention time of product and service information, as well as transaction information, shall not be less than three years from the date of completion of the transaction).

Reasonable extension of the deadline is required for financial, auditing, dispute resolution, and other purposes.

How can we protect minors

6.1 General Terms and Conditions for Minors

a) If you are a minor, before using Medix and related services, you should jointly read and agree to this privacy policy under the supervision and guidance of your parents or other guardians.

b) If you are the guardian of a minor, you should read and agree to this privacy policy for your ward before using Medix and related services.

c) We protect the personal information of minors in accordance with relevant national laws and regulations. We will only collect, use, share, or disclose the personal information of minors when permitted by law, with the explicit consent of parents or other guardians, or when necessary to protect minors. If we find that personal information of minors has been collected without obtaining verifiable consent from parents or other guardians in advance, we will try to delete the relevant information as soon as possible. At the same time, we have established strict rules for the collection and use of minors' information to protect the personal information security of children (under 14 years old) and teenagers (over 14 years old but under 18 years old). You can learn more information by reading the "Notice for Children/Teenagers' Use".

d) If you are the guardian of a minor and have any questions about the personal information of the minor under your guardianship, please contact us through the contact information disclosed in this privacy policy.

7 Privacy Policy Review and Revision

7.1 Consultation

a. You can view this privacy policy on the registration and login page, or on the [Me] - [≡] - [Settings] - [Privacy Policy and Simplified Version] page after logging in to your account.

b. Please be aware that in order to meet operational needs, we may develop different versions based on factors such as the phone model, system version, and mobile client you are using. Therefore, when you use a specific version, the functions of Medix may differ from those described in this privacy policy, but it will not affect the purpose, method, and scope of data processing. The specific available functions are subject to your actual usage.

7.2 Updates and Notifications

a. In order to provide you with better service, Medix products and services will be updated and changed from time to time, and we will revise this privacy policy in a timely manner. Without your explicit consent, we will not reduce the rights you are entitled to under the currently effective privacy policy.

b. After the update of this privacy policy, we will send the updated version on Medix and remind you of the updated content through internal messages or other appropriate means, so that you can keep up with the latest version of this privacy policy in a timely manner.

c. We may also help you better manage your personal information through feature updates. Please pay attention to the relevant feature descriptions.

8 Contact Us

8.1 Complaints and Reports

If you believe that your personal information rights may have been violated, or if you discover clues of infringement of your personal information rights, you can contact us by going to the user feedback interface in 【 Me 】 - 【 ≡】 - 【 My Customer Service 】.

After verification, we will provide feedback on your complaint and report within fifteen working days.

8.2 Other issues

If you have any questions or suggestions regarding personal information protection, you can choose to contact us through the following methods:

Send an email to emarthceledocresdy@gmail.com

We will review your questions or suggestions as soon as possible and reply within fifteen working days after verifying your user identity.